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Printer is not working step-by-step guide

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Paper Jam

Printer Paper and Ink Replacement

<aside> 💡 Load printer with new media. Both the ink ribbon and paper roll need to be replaced.

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Step 1: Replace the ink ribbon

1. Open the printer door on top
2. Remove the old ink ribbon
3. Install the new ink ribbon
4. Close the printer door.

Step 2: Replace the paper roll

1. Remove the trash box.
2. Remove the old paper roll.
3. Install the new paper roll.
4. Continue rotating the paper roll until you hear a BEEP!
5. Attach the trash box. Setup is done when it prints three blank sheets.

Watch Video Guide: How to Replace Printer Media

change the ink.mov

Troubleshooting

Error display

The paper cannot be pulled out toward you (paper holder side)

The ribbon is caught in the printer

The printer stopped with the paper partially cut

Paper Tray Installation

Disposing of paper scrap

Support