Step 1: Check the Printer’s Status

1. Confirm the Indicator Light:

   • Ensure the printer’s green indicator light is ON and there are no other error lights.

     

   • If the “Error” light is flashing:

     • Replace the paper and ink by following the instructions here.
     • For further details, visit the “Error Display” troubleshooting page.

   • If no lights are ON:

     • Check the power connection to ensure the printer is plugged in and powered on.

Step 2: Verify iPad Connection to Printer Wi-Fi

1. Confirm Wi-Fi Connection:
   • Check if the iPad is connected to the printer’s Wi-Fi (WCM device).
   • If the printer is connected to the iPad’s Wi-Fi correctly but still not printing, proceed to Step 3.

Step 3: Disconnect from Venue Wi-Fi

1. Access Network Settings:
   • Go to the WCM Plus website and navigate to “Network Settings.”
   • Disconnect from the venue’s Wi-Fi by clicking the “Disconnect” button. Venue Wi-Fi may have restrictions blocking the connection.

1. Retry Printing:

   • After disconnecting, try printing again.

   Important: If the printer works after this step but the iPad is not connected to the network:

   • Photo uploads and sharing features will be unavailable during the event.
   • Guests can still receive photos via text or email.
   • All uploads will queue and be sent once the iPad reconnects to the network.
   • You can monitor the sharing status in the “Sharing Status” tab of the photo booth.

2. If the printer is still not printing, proceed to Step 4.

Step 4: Restart the iPad and Photo Booth

1. Shutdown the iPad:
   • Open General Settings on the iPad.
   • Tap “Shutdown” and power off the device.
2. Restart the Photo Booth:
   • Disconnect the entire photo booth setup from the power outlet.
   • Reconnect the power and turn the system back on.
3. General Setup Steps:

   • Connect the iPad to the printer’s WCM Plus Wi-Fi.

   • Open the Lumabooth app and take a test session.

   • Print the test session:

     • When prompted, select the printer option with “4x6.”

     

     • Click “Continue” on the confirmation prompt.

If you continue to experience issues, please contact our support team 888-903-8003 for further assistance.